- The Principle of Small Wins.
- The Principle of Initiative.
- The Principle of Familiarity.
- The Principle of Reflection.
Karl Weick's:
- Improvisation
- Wisdom (Know that you don't know. Curiosity, openness)
- Respectful interaction (Trust, Honesty, Self-respect)
- Communication
The real action occurs long before decisions ever become visible. By the time a decision needs to be made, sense-making processes have already determined its outcome. Therefore: Design for better sense making, not better decision making.
Alistair's:
- Frequent Delivery
- Reflective Improvement
- Osmotic Communication
- Personal Safety
- Focus
- Easy Access to Expert Users
- Technical environment